1. Duties. Essential knowledge.
2. Law office lay-out.
3. Filing in the law office. Classification.
4. Opening client files and creating documents.
5. Contact with clients and other callers.
6. Contact over the phone.
7. Effective letter writing.
8. (Major principles. Letters written over secretarys signature. Letter the secretary may write for employers signature).

Total number of hours: 20 (i.e. 10 classes, 90 min each, 1,5 weeks, twice a week)